EXCHANGES AND RETURNS
When requesting exchanges or returns, you must ensure that all items are in the same condition as you have received them, with the original labels and their respective invoices..The exchange or return time limit is 15 days from receiving the order.
After receiving the order, the customer has up to 15 days to return the product. You must contact our customer service department before submitting the items, so that we can keep a new item on your behalf to make the exchange. In any case, the requests are subject to prior stock confirmation.
If you want to return an item, please do it through the mail, addressing the item to the following address:
Século XXI - Fashion Trading, Lda
Rua da Junqueira, Alcogulhe, Azoia,
2400 - 821 Leiria
- The shipping cost for return must be paid by the customer.
- Once the return has been approved, you will receive an email confirmation stating that the amount corresponding to the returned item will be refunded* to the same modality in which you made the purchase, without the value of the postage. Sahoco has up to 10 days to return the amout.
* Please keep in mind that crediting your credit card will always depend on your bank entity.
Sahoco reserves the right to refuse returns communicated or sent after the established deadline, or returns in which the articles that are not in the same conditions as they were acquired.